Fourteen days from first call to live on your number.
We handle everything: configuration, testing, deployment, and ongoing improvements. You just need to tell us how you want calls handled.
We map your call flows
One call with you and your front desk. We learn what gets booked, what gets triaged to on-call, what always reaches a human, and how you want different situations handled.
- 30-minute discovery call with your team
- We document your booking rules and exceptions
- You share calendar and tool access
- We configure the agent to match your processes
You test it on a demo line
We give you a dedicated demo number. Call it as a patient, try to confuse it, see how it handles edge cases. Tell us what it got wrong and we fix it the same day.
- Unlimited test calls from your team
- Same-day fixes for anything it handles incorrectly
- We iterate until you're confident
- No changes to your real phone number yet
It goes live on your number
We set up call forwarding from your existing number to the agent. Overflow first if you want — it only answers what your team doesn't. Then 24/7 when you're ready.
- Simple call forwarding setup (we guide you)
- Start with overflow-only if preferred
- Switch to 24/7 when confident
- Dashboard access for call history and transcripts
What happens after day 14.
We don't disappear after setup. Fernline runs the agent monthly, not just builds it.
Monthly reviews
We review call logs, identify issues, and make improvements. You don't need to ask — we proactively fix what's not working.
Same-day changes
Business hours change? New service? Different triage rules? Tell us and we update the agent, typically within 24 hours.
Integration maintenance
We keep the calendar and tool integrations working. When your job software updates, we handle it.
Common questions.
What if we want to cancel?
You can cancel anytime. We remove the call forwarding and you're done. No contracts, no penalties, no hassle.
What happens to our current phone system?
Nothing changes. We set up call forwarding from your existing number. Your number stays the same, your ads stay the same. You can turn it off in a minute from your phone provider.
What do we need to provide?
Access to your calendar (Google or job software), one call with your team to explain how you handle calls, and 30 minutes to test the demo. That's it.
What if our processes change?
Tell us and we update the agent. New services, different hours, changed triage rules — changes typically go live within 24 hours.
Ready to get started?
Book a 15-minute call and we'll walk you through how it would work for your business.