The revenue sitting in your existing customer list.
Quote follow-up that converts, seasonal campaigns that bring back past customers. Run monthly so the opportunities don't slip away.
The two big losses
Quotes that go quiet
You send a quote, the customer says they'll think about it, and you never hear back. You're too busy to follow up, and the job goes to whoever called them next.
Past customers who were never contacted again
You did a great job two years ago, they were happy, and you never heard from them again. They need service again but called someone else because they forgot about you.
What we run monthly
Automated quote follow-up
When a quote goes unanswered, we send a polite follow-up. Not a pestering sequence — just one or two well-timed messages that ask if they have questions or if the timing has changed.
Seasonal reactivation campaigns
Before peak seasons, we reach out to past customers with relevant offers. Pre-summer HVAC tune-ups, winter plumbing checks, post-storm roofing inspections. The message matches their likely need.
Monthly conversion reports
You see what came back: how many quotes converted after follow-up, how many past customers booked again, the total revenue recovered. Real numbers, not vanity metrics.
Campaign examples by trade
Winter check reminders
Before temperatures drop, we contact past customers about frozen pipe prevention checks and water heater inspections.
Pre-summer service
In late spring, we reach out to past AC customers for tune-ups before the heat hits and everyone's calling at once.
Post-storm outreach
After severe weather in your area, we contact customers in affected zones about inspections — timed when they're thinking about their roof.
Safety check reminders
Annual reminders for electrical safety inspections, especially for customers with older homes.
Questions about follow-up
Do you contact people who aren't my customers?
No. We only contact people from your existing customer list — past customers and prospects who gave you their information. No cold outreach, no purchased lists.
What about the Do Not Call list?
We follow all regulations. For Australia, we respect the Do Not Call Register. For the US, we comply with TCPA rules. We only contact your existing customers with clear opt-out options.
How do you get my customer list?
You export it from your CRM, job software, or wherever you store customer info. We need names, phone numbers, and ideally past service dates and types.
Will customers be annoyed by the messages?
We send infrequent, relevant messages — not daily spam. One follow-up on an unanswered quote, one seasonal reminder per year. Most customers appreciate the reminder.
What if I don't have a customer list?
We help you set up a simple CRM to start capturing customer info going forward. The voice agent can automatically add callers to your list.
Ready to recover lost revenue?
Book a call and we'll discuss what follow-up campaigns make sense for your business.