Legal

Privacy Policy

Last updated: January 2025

1. Introduction

Fernline ("we," "our," or "us") provides AI voice agent and marketing services to home service businesses. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website at https://fernlinehq.com and our services.

2. Information We Collect

Information you provide directly

  • Contact information (name, email address, phone number) when you book a call or fill out a contact form
  • Business information when you become a client
  • Communication content when you email or call us

Information collected automatically

  • Device information (browser type, operating system, device type)
  • Usage data (pages visited, time spent, referral source)
  • IP address and approximate location

Voice call data (for clients)

  • Call metadata (timestamp, duration, phone numbers) for calls handled by our voice agents
  • Call transcripts (text versions of conversations)
  • We do not store audio recordings by default. If recording is enabled for a client, recordings are stored securely and retained according to the client's agreement.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Communicate with you about our services
  • Process and fulfill service requests
  • Analyze usage patterns to improve our website and services
  • Comply with legal obligations
  • Protect against fraud and unauthorized access

4. Information Sharing

We do not sell your personal information. We may share information with:

  • Service providers who help us operate our business (hosting, analytics, communication tools)
  • Our clients, when call data relates to their business operations
  • Legal authorities when required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational measures to protect your information. Call data is encrypted in transit using TLS. Access to data is restricted to authorized personnel.

6. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Call transcripts are retained according to our client agreements, typically 90 days unless otherwise specified.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information. To exercise these rights, contact us at [email protected].

8. HIPAA Compliance

For healthcare clients, we offer Business Associate Agreements (BAAs) that establish our responsibilities for protecting Protected Health Information (PHI) in compliance with HIPAA. Contact us to request a BAA.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Email: [email protected]
Phone: (424) 722-4630
Location: Los Angeles, California